Who thinks you’re customer-driven, you or your customers?
Here’s a fun weekend exercise. Round up 10 marketing executives and ask them if they consider...
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Category: Customer Service and Success
A/B testing is dead, long live A/B testing!
Optimizing interactions, communications and offers to your customers is key – but how are you...
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Your guide to scoring Google 5-star reviews
Now more than ever, customers seek out information about your business online. If you don’t offer...
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VHT’s Mindful app joins Genesys AppFoundry marketplace
CX software company VHT has announced the availability of their Mindful engagement app on the...
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Merkle introduces new customer experience products for contactless shoppers
Customer experience management company Merkle debuted two new products today at CES that are aimed...
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Customer success gets passionate
“Customers will know that they can rely on us when things go wrong and that could be a deciding...
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The top 5 customer journeys to keep them connected and coming back
It’s clear that customers are craving a personal connection. It’s up to marketers to identify the...
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