How Samsung transformed their customer experience with a new support site search
“Our goal has always been to meet Samsung customers where they are, and offer services that are...
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Tag: experience
U.S. Soccer unifies the fan experience with Customer Data Platforms
Nothing brings people together like watching their national team compete on the world’s stage. The...
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What is ‘always-on’ marketing? How it improves customer experience.
Source: Pega No marketer wants to overcommunicate with their target customers. But the demands of...
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How Cinemark personalized the digital customer experience
Life changed with the pandemic, and so did a lot of traditional business models and consumer...
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How Gibson is turning up the volume on hybrid customer experience
This year, American guitar company Gibson celebrated its 127-year history in music by opening a...
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Yext updates site search algorithm, adds experience options
AI search company Yext, which powers site search for many businesses, announced an update to its...
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To improve customer experience, it’s a matter of voice
As part of this week’s launch of MarTech, we are exploring key trends and tactics related to our...
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Why agile is key to an impactful customer experience
Your website is a digital product. It is the primary way your customers interact with your...
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